City Ophthalmology has been closely monitoring the COVID-19 outbreak. The health and safety of our patients is of utmost importance. Following recommendations set by the CDC and American Academy of Ophthalmology our practice has taken all the measures necessary to help slow the continued spread of COVID-19 and protect our patients.
Effective March 16th, 2020 all non-urgent and routine visit have been cancelled and postponed. All elective surgery has been cancelled until further notice. We will continue to take care of urgent and sight threatening conditions. Please call our office for any urgent eye condition. We are standing by to take your call, if by chance we cannot take your call please leave a voice message and we will be reaching back to you as soon as possible. For any true emergency please seek care at your nearest emergency room.
We now offer telemedicine appointments where you can have a consultation with Dr. Lam at the safety of your own home via your smart phone, tablet, or computer. Please call and inquire for a telemedicine visit with Dr. Lam.
What to expect in your visit during the COVID-19 pandemic
Patients and visitors will be screened for COVID-19 symptoms and exposure prior to your visit during your phone call and at the entrance of the office. Any patient that is symptomatic or has had a history of COVID-19 exposure will not be allowed into the office. We will refer COVID-19 patients to our local hospitals who are more prepared to contain and treat COVID-19 individuals.
We will limit one accompanying visitor with the patient. If it is not necessary for the visitor to be present, the visitor should wait in the car or outside the office.
You will need to be wearing a mask upon entering the office as advised by the CDC and mandated by the State of Pennsylvania. No one will be allowed into the office without wearing an appropriate mask.
Upon entering the office, we will ask you to disinfect your hands with hand sanitizer
Social distancing will be practiced in our office. All patients will be assigned to sit in designated seats which will be at least 6ft from another person in the waiting room.
You will notice certain doors will be kept open to help increase ventilation in a room.
All the staff including Dr. Lam will be wearing face masks, some may also be wearing protective goggles.
What to do if you are experiencing COVID-19 symptoms?
If you have been exposed to COVID-19 and feeling sick such as having fever, sore throat, cough, difficulty breathing, please contact your primary care provider for advice and care or visit your closest emergency room